Shipping policy

Humsienk is committed to providing buyers with safe and fast delivery. All Humsienk products have UN38.3 and MSDS certification. Our shipping policy below describes details on how we handle shipping and delivery

Warehouse Pickup / Self-Pickup

If Warehouse Pickup / Self-Pickup is selected at checkout, the customer is required to make an appointment in advance and collect the goods from the selected warehouse by themselves.

Please note that the standard shipping terms in this policy apply only to orders where standard delivery is selected at checkout.

Shipment Origin Country

United Kingdom

Shipping Carrier

Hermes

Shipping cost

FREE SHIPPING on ALL orders.

Shipping Destinations & Times

Our shipping time is divided into two parts, starting from the time you place your order:

Processing time

Humsienk stops accepting orders after 5 PM. PT. Generally, the order processing time will be 1-2 business days.

Delivery time

Once your order is processed, it is estimated to arrive within 5 - 10 business days.

Note: The above average delivery time applies to most orders. It does not include inspection time, other special circumstances, or uncontrollable factors such as natural disasters, congestion, etc.

Shipping Notification

Please enter your correct name, address and contact information during checkout so that your order can be delivered smoothly.

Note: If you entered an incorrect address for your order and have already made payment, please contact us promptly to modify the shipping address. But we cannot guarantee that the updated address will be applied, and you will be responsible for all associated risks and costs that may arise from altering the address post-shipment.

Disclaimer

Humsienk shall not be held liable for order delays or rejections caused by the following reasons:

  • Remote Delivery Addresses: Shipping times may be delayed by 1–2 days due to remote delivery locations.
  • Recipient-Related Delays: Delays or failed deliveries caused by the recipient’s actions, including but not limited to:
    • Address changes after shipment.
    • Providing unknown, invalid, or incorrect addresses.
    • Providing incorrect contact information.
    • Refusal to accept the package.
  • Force Majeure Events: Delays due to unforeseeable, unavoidable, or insurmountable circumstances, including but not limited to:
    • National or regional air/ground transportation disruptions (e.g., weather-related issues).
    • Communication system interference or malfunctions.
    • Government actions or changes in postal policies.
    • Wars, earthquakes, typhoons, floods, fires, heavy rain, fog, or similar events.
  • Prohibited Air Cargo: Items restricted by aviation safety regulations, including: Contraband, mobile phones, electronics, fragile goods, or other items ineligible for air transport.
  • Confiscated Shipments: Parcel confiscation or disposal due to violations of shipping regulations.
  • Holiday/Non-Working Day Delays: Inability to deliver during weekends, national holidays, or public observances.
  • Inaccessible Locations: Failed deliveries to schools, workplaces, or residential areas unreachable by couriers.

Contact

If you have any questions about our shipping policy, or if you need assistance with a shipping claim, please Email us at support.eu@humsienk.com